Take note the promos on the website selling SHR for $68 for 12 sessions is a scam. That meant that each session they will only go over the area one time (when usually it is multiple times) and at one setting. It’s more of 12 “tester session” rather than 12 full session which is no point as it wont be effective. This is not our upfront on the website for the package promo.They will also convince u to convert to a ONE “Ice Plus” treatment by topping up $20 (no more 12 session). Beautician Venus chan was also hard selling me quite a bit to take up their expensive packages. I had to say no multiple times before she issued the invoice. Bad experience.
I went there for my first time and I was very unhappy with the consultant bcos she keep pushing me to sign up the package..Another thing was my hubby was seating on the chair,waiting for me outside but 1 of the consultant chased him away..she doesn't allowed my hubby to seat there and wait for me..What kinds of service is this?I definitely don't want to go back to this place anymore..Very bad attitude..
I came across to their facebook ads that says $48 sgd for 2 sessions. When I went there, they brought me to a consultation room with the aesthetician. That’s when she started to offer me different kind of treatments that she say will permanently removed the hairs etc etc.Despite telling her that I only want the $48 trial sessions, she still keep insisting that I should get another treatment which cost $1600! She wont stop! She even followed me to the room and keep on insisting that I should have 12 sessions for better result even though I already told her that I will be having the trial session first which I ended up paying those $1600 for 12 sessions. It is very annoying and looks like she hard selling their products. I know it’s her job to get more clients and bring money to business but it is way too much! I supposed to have 2 more sessions with them but I ended up not finishing the rest of the sessions cos she keep bothering me again to add more sessions! As I am reading other reviews here, I thought I’m the only one having the same issue like this but it’s not! So disappointing to see how they treat their customers like this. Hope you will not put false advertisements on facebook again. Will not recommend here!
i did ice plus here and i think it is really effective as i can see some result after my first try. will recommend for the service and result!
![倩瑜 :]](https://lh3.googleusercontent.com/a/ACg8ocLt61-XnhcwK0WMz-Xi3nrBh1D8WLn3hzCcgf-eSve7KVPo7A=s56-c0x00000000-cc-rp-mo "倩瑜 :]")
Completed 12 sessions of the SHR package at Mirage, but I did not see complete removal of my underarm hair. I don’t consider myself to have particularly thick hair, so this experience has been very disappointing. It has wasted both my money and my time.Note that halfway through the package, the therapist repeatedly tried to persuade me to upgrade to a more effective package, which I refused, as I had purchased the current package with the expectation that it would deliver results.Will not be recommending any services at Mirage to anyone.
I had an enjoyable experience with them, particularly with Eunice and Janet who attended to me. There was no aggressive sales approach but they were attentive to my needs and would recommend you the treatments based on their experiences. It was only my first session so I have not seen visible effects, hence the four stars for now.
Fantastic service by Vive and Beatrice. Very thorough cleansing and extraction. I did the Premium Glow facial, with great immediate effects. Both ladies were very kind in explaining the process and gentle throughout.
Had no choice but to try their first trial facial and top up for a better facial treatment at $165 cause I can’t go back to my home country to visit my usual facial parlor due to my busy schedule. My skin condition was not bad to begin with because go for facial once every 3/4 months. I tend to have dry skin and blackheads on my chin and nose area ONLY. Most importantly, I do not have any significant breakout, acne scars or bumps, just once a month I will get 1/2 pimples on my forehead due to menstrual and hormones. The beautician tried to hard sell me saying that I have like a very bad skin condition (pigmentation, clogged skin, uneven skin tone, huge pores? My pores are small that’s why extraction hurts) to the point like if I do not sign up the package it will be worst! I came with the expectation of hard selling however this is too much because I know my skin condition. You do not go to ppl that tried your facial once without knowing the results to sign a 18x package that cost almost $6k. After I rejected her proposal, she continued with maybe you sign 8x at idk what price she quoted, I rejected her again. When I’m about to make payment she went on again, why not you try 3x and I give you free for today? 🙄 After the treatment, I realized that well it is the beautician job to make you feel insecure and concerned about your skin condition even though you know for a fact that your skin is fine, else they won’t be able to make money out from you right? Will not recommend this place or go back to this place. To be fair, my pimples did not heal after 3 days and the results was not what I was expecting.
Genuinely enjoyed the treatments provided here - thus I signed a 20 package facial with them. However , I do feel like its getting more difficult to book for an appointment after signing of package, especially of late. Been trying for weeks at this point to no avail. I signed only because my busy schedule only allows me to go for impromptu appointments but now, I am left wondering if its even possible for me to finish my package...Janet and Beatrice however, are really lovely to communicate with and they listen to your concerns every time and customise your treatment according to your needs.
My daughter went to Mirage recently for a trial session of teeth whitening as influencers and other reviews have recommended them. The aesthetician was friendly, welcoming and the session itself was good. What we did not appreciate was the hard selling of packages post the session by Jane. They may have our best interest at getting the best results however, my daughter spent a solid 10 minutes being hard sell and the staff pressing $1k on her payment method (first atome then shopback)... For a trial being marketed as $138 became $1k for a package? Unacceptable. If your customer rejects your package 3 times, then accept it. Never coming back again. Atrocious.
The staffs here are nice and friendly. Janet and Eunice who served me were super professional and experienced. Overall, a very great experience given it is my first visit 🙂
My premium glow treatment are done by Jane. She's friendly and suggested treatment that suit for my skin condition. So far so good 🥰
I received excellent service and had a delightful experience with them. There was no aggressive sales approach; rather, they effectively persuaded me to consider their package, which I found worthwhile after my initial trial. While I observed positive changes, my laser hair removal treatment hasn't shown results yet. It's possible that multiple sessions are needed to see its effects. Due to this, I'm giving them 4 stars.
I read all the glowing reviews before going to Mirage for the tooth whitening procedure. I made appointment for the first time trial offer of $138 but was convinced to sign up for the $1k+ package for 2 sessions when I was there.My teeth got a little whiter to be fair after the 2 sessions, but not by much. They tried to get me to sign for additional sessions but I refused.After doing some research, I bought the crest whitening strips from Amazon. The results were much better, and it cost less than $100 for the strips. In any case, for the same price, I could have gotten hydrogen peroxide treatment at a dental clinic which would have provided way better results.Tbh I wasn’t comfortable posting a negative review having seen the overwhelming 5-star reviews, but I want to provide a different perspective to others looking for options to whiten their teeth.Post review response to Mirage:I visited the Raffles City outlet (obviously). I do not remember the name of the consultant since I was there a few months back.For a business owner to respond so aggressively (setting 3 days deadline; threatening to mark negative user review as a fake review) should give prospective customers reason to pause and wonder what is the owner hiding. If a person is happy to pay $500+ per session for mildly effective treatment, then Mirage Aesthetic is the place to go. I'm, unfortunately, not such a person.
I enjoyed my pampering session today. Great atmosphere for a relaxing treatment. I am a first timer. Beatrice was very informative and Janet was also clear and confident when asked during the on-going session. Well knowledge and friendly staff!
Consultant Eunice is very professional in her work, she recommends personalized solutions to suit your requirement.Therapists Janice are good at what they do.The overall ambience is comfortable, complete with drinks while waiting for your turn. Their treatments are also effective.
Thank you, Angie. You went above and beyond to help me get the correct treatment regardless of the situation and my face condition. At the end of the day I left as a happy customer achieving the results of what I want. I am keeping my fingers crossed on the final outcome of BB covered treatment. I will keep this updated in this thread!
Chanced upon the Mirage Aesthetic over Facebook and went ahead with the trial.Was expecting a "bomb" in the prices but to my surprise, it is quite reasonable.Staffs at Raffles City are friendly and professional. Not very pushy on their products as they would advise based on individual situation.
Great experience! Great facial service by vive and thanks to nice consultant Beatrice for sharing and giving much needed & support. Will continue come back for facial again and highly recommended!
DO NOT GO FOR THEIR 1-FOR-1 MIRAGE AESTHETIC FACIAL.This business is a SCAM.They get influencers and customers to leave 5-star reviews and give food vouchers in return.There is severe hard sell and pressure sales - before, during and after facial. It's extremely stressful!
Really a superb experience! Came here to do a teeth whitening session for the very first time and I could see a difference in 1 session. My consultants were very patient and they made me feel very comfortable as this was my first time trying their Teeth whitening treatment. Overall, I had a very good experience and I would recommend them to my friends and family.
Edit: stopped signing with them. Had a rude shock when making payment, turns out the price quoted was before gst. They didn't tell me the actual price including gst until after they tapped my card and I saw the amt was different from what was quoted. Altho the SHR worked but I'm not willing to spend more on them for such dishonest service. Only 1 staff did not hardsell, every other therapist talked a lot and hardsell through out the session. Plus this review originally was asked by them to write to give 5 stars to get a voucher.Orchard Rendezvous hotel outlet: Love the nice and cosy environment here. Vienny and Ashley has had been providing friendly and professional service. The SHR treatment has worked well too. Customer service Perry has been very helpful and pleasant. They will always make a warm drink for me at the start of visit, which is a nice touch.
I came here for my underarm whitening . Very pleasant and friendly staff. The place is very neat and hygienic , I will highly recommend to my friends.My consultant was Ashley very professional and she explained everything clearly and suggested which package will work best for me based on my skin condition .Treatment was done by Janet and she was amazing in the process explaining each step.
The place is easy to locate since they also give you a visual map of the place with the video from the MRT 🙈The place looks great and the ambiance is very calming. The aesthetic is there as well as the great service. When I came inside Nikki was there to assist me and offered me drinks (Yo, free drinks are always a +++ 🤣) She went through with the forms and everything I needed to know and asked me if I needed anything else.Ashley, my consultant, was great! She explained to me things my previous consultants never did. From the regular package to the Ice Plus (which I ended up getting because cheaper in the long run with more benefits y'all). She was super patient and really engaging.The one who did my session was very comfortable around. Karen talked to me during the session which made it not awkward at all! No need to lie down in pure silence because she would always ask if I am ok or small things like some food and whatnot, just really engaging me in small talks. Which is a huge thing for me. 💕🤗 Especially for first timers, this would calm their nerves and really make the experience better. Tho the treatment is not painful it really helps a bit!Overall, great service and very organized. Kudos to the team 🤗
I have used laser hair removal service here and this is freaking amazing, it's not pain at all and thick hair gone and hair grows smoothly. Staffs here are super friendly and helpful some more. I would recommended it to my friends.!
My first time coming here and everyone was very friendly. Nikki helped with the appointment booking and guided me in finding my way. Ashley explained clearly of the treatment and provided me with different options. Janet was reassuring during the treatment and made sure I was comfortable during the entire session.
It was amazing.,its my 3rd session whitening and mask for underarm and so nice result and no pain at all.and all staff so accumodating and kind.they explain you by detailed and im so impress with thier service.,highly recomemended!
Amazing results in just one session of the Ice plus 3 in 1 treatment will definitely come back soon for succeeding sessions and would love to try the teeth whitening. Laura and Karen were super professional and accommodating. Receptionist Nikki was superb as well. Place was so clean and relaxing. Definitely a 5 star aesthetic clinic. Very appreciative of customers too Thank you so for this gift.
I had a great service from Ashley & Karen. From guiding me how to reach the place till my treatment, it was a great experience. I really loved the way they treated me during the entire treatment. I highly recommend them. Really happy that I chose Mirage Aesthetic 😊
Been here for an advance teeth whitening and body contouring, very worth it as I can see result immediately after 1 session. The therapists are gentle and polite throughout the treatment as well. Overall feel very comfortable, no hard selling.
It was a very pleasant experience at Mirage aesthetics! You get to choose a complimentary hot/cold beverage. The therapist would then explain the treatment you are undergoing very patiently and clearly and any questions would be clarified. The treatment rooms are comfortable and clean. The therapist I had would check on my well-being every now and then to ensure I’m okay & explain every steps along the way. It was overall a very painless hair removal session. Everyone is extremely friendly & approachable there! 👍
I had some deep, cystic acne that was in my skin for 2-3 weeks, and Janet from Mirage Aesthetic did a excellent and gentle job deep cleansing and extracting them so my skin could heal. She also did the Premium Glow Treatment on me, where advanced LED light therapy was used to treat my sunspots, aging and dull skin, and large pores. It was amazing to see immediate results right after the treatment -- she showed me a mirror and my pores were minimized, my sunspots were definitely faded, and my skin was more white and "plump". The entire session was 1.5 hours, and it was very relaxing and wonderful, and there was no hard selling. Of course, I'm curious how long the results would last, but after this session I'm totally convinced about the results of LED light therapy.
I had an amazing experience with Mirage Aesthetic. There staff were very accommodating and has a very clean facility. I was handled gently by therapist during treatment and ensured that im comfortable. Gladly there’s no hard selling and i signed up a package. Effective treatment, saw an improvement after the session. Highly recommended and happy with the service.
It was my first session of Ice plus package today. Good customer service and treatment was very smooth. The ladies were very polite and patient. Consultant explained me thoroughly about the treatment what to expect. I recommend this place to everyone.
I was super impressed with the care and attention I received at my facial appointment. Mirage Aesthetic welcomed me in with a friendly smile. First Impressions count so much! My aesthetician was very tentative and thorough on explaining with detail what she was doing and what products she was using on my face. I felt relaxed and at ease. I was pretty impressed with the final result. Thanks Again Mirage Aesthetics you guys are Amazing! I definitely will recommend you to my friends and family.
Went for my first ever teeth whitening experience. Staff were very professional and polite. Aesthetician was also very gentle and took care of my comfort well. Also saw good results after just one session. Recommend!
Went to mirage aesthetic for SHR, but ended up buying the package for another package which they explained to be more efficient. Only went for one treatment, so i couldn't comment on the effects. After finishing half the package, would come back to do a follow up on the effects. Overall, staff is friendly, polite and pretty!
The staffs at mirage aesthetics were friendly and inviting! They made sure that I was thoroughly informed and given an explanation of the treatment that I was doing for the first time and checked in on me regularly to see if I’m feeling fine during the treatment. They also addressed my skin concerns mindfully and helped me to better understand the condition of my skin and why it happens and what I can do to improve it.
The staff were friendly, patient and accommodating! The place was charming although the rooms were quite small. Would be great if there was a shelf or locker to store our belongings during the treatment. Nonetheless, the SHR process was almost painless (just slight sting on more sensitive area).
It was my first time visiting Mirage Aesthetic and I was attended to by Laura and Joanna. The decoration and design of the place feels comfortable and the staffs were attentive and welcoming. Thank you Laura for thinking for me as a consumer, as that was very thoughtful and Joanna for making the first-time experience smooth, I am relieved.
It was my first time treatment with them, I did a underarm and Brazilian hair removal trial. The whole session was just wonderful, almost no pain at all and their hair removal treatment comes with whitening and mask for underarm. And staffs there are very kind and explain the treatment quite detailed so you know what you’re paying for. They also played very relaxed background music, very impressed service, highly recommended!
This is my first experience with teeth whitening treatment. The environment of Mirage esthetic is very clean and comfortable, and the service staff are also very kind and accommodating.Before the treatment begins, the service staff will interview me and understand the condition of my teeth. Only then did I start recommending a treatment that was right for me in order to achieve the whitening effect I wanted.The treatment went smoothly and I am very satisfied with the results! Finally, I signed up for a package and look forward to coming back here every month to continue my teeth whitening regimen!Thank you for your service! Keep it up team! 👍☺️
My first coming here and the staffs are friendly and helpful. Angie explained to me the various treatments that is suitable for me. I had a very wonderful session with Jessie too handling my face with delicate care. Highly recommended 👍👍👍
Ms Laura explained the best treatment suitable for my skin concerns. I understood and appreciated how she differentiated the treatments available. Ms Joanna did my face treatment and she was very good. I can see visible results after my 1st session. Thank you Mirage Aesthetics Orchard Branch!
Went for my first SHR Brazilian treatment today! Amazing experience overall. Laura and Dawn were really patient and great, going through the procedure with me really nicely. Signed up for more with them! 😁
The staff were really friendly and accommodating, especially Beatrice and Laura. Considering it was my first time, they were very informative and helpful with what i needed to know for the advanced teeth whitening treatment. Will definitely come back for their services.
Very friendly staffs! Hands up to both Angie & Jasmine for being so accommodating and patient in answering all my queries. Also love the place - feels so relaxing and clean!
The staff are really friendly and approachable. They seems to have knowledgeable with the products and explained to the customer in a very helpful and understandable manner.The treatment experience was great, cleaned and smoothen my underarm. Thanks.
Helpful staff and love their service. Shout out to Tiffany, Beatrice, Ashley & Joanna thank you for perfect service! Keep the good job!
I like that they explain the process i details and recommend what is the best for me. They are respectful and leave the decision to me after explaining, no hard selling. Qiqi did my treatment and gave me helpful tips.
Tried 1st Brazilian unlimited SHR session. The treatment was very sophisticated and hygienic.Bought 5 more session for significant effect and so far satisfied with it.
Place i went was cozy and nice fell asleep during the treatment. Service was good as well. No other issue just hard selling me the treatment, was a little pressured. Kinda expected it. Scott sq outlet
I enjoyed my today treatment. I did brighting under armpit .Couldn’t believe my eye how brighten it was . Totally love their service and their ambience . They wasn’t too pushy about the packet/ promotions either. You guys should definitely try it whoever is concerns
Went with my friend for 2 sessions of Signature BB glow facial at $68. We were separated into 2 different rooms for consultation. Was asked to top up with a facial and the consultant was quite pushy. I rejected and only went for the BB glow facial and she told me I can use the 2 sessions together by doing 1 on my face and the other on my neck or eye area. As I went with my friend, I asked the consultant to check if my friend is going to do both on the same day or going to do on 2 separate days. She came back and told me she is doing both on the same day so I went ahead with the same by doing 1 on face and 1 on neck.However, when we finished our facial, I realised my friend only did 1 session and she will be going back for another session 2 weeks later. I feel that the consultant is only concerned about selling and pushing packages and not sincere at all. And the BB glow facial is very common and not much difference before and after. Will never step in again.
The place is very cosy and clean. I’m a mum of 2 and I use my sessions to relax and rest so the setup of the place means a lot to me. Unlike some facial places which I’ve been to, which can be quite noisy from the ringing of phone and small talks from the room next door, Mirage is not bad. Though the pricing is on the higher side, the beauticians there are of high standards as they ensure that you are comfortable and feel at home. Take for example today when I had to visit the loo between my session, Gianna and my beautician, Tiffany were waiting by the door for me to be back. I felt like a queen haha!I will also like to commend the service of Tiffany, who is meticulous and informs me of each step she is about to do (despite my multiple visits). Thank you Tiffany for your top notch service! My consultant Eunice also listens to my needs and finds ways to give me a good deal. Dear Mirage staff, thank you for always greeting your clients with smiles and being so warm! Keep up the good work and stay safe!
Got my treatment plans from Mirage Orchard Rendezvous Hotel outlet, my specialist is Joanna and consultant is Ashley. They are both professional, friendly and makes me feel like they really care about you, not just want to close your case and take your money. It is very different from other places I've been. Joanna is by far the best specialist I've met, and Ashley gave a lot of advice and solutions in regards to the problems I have. Deeply appreciate their help, you guys have my heartfelt gratitude on the services you provide. Cheers.
I enjoyed my visit to MA @ Orchard Rendezvous Hotel on 11th Jan afternoon! The consultants and beauticians were careful, friendly and patient and the whole process was pleasant! Honestly, I wasn't drawn to purchase a 'package' as I headed down with the intentions for an experiential trial session so I really really hope the results will be good! Nevertheless, still worth a visit! 🙂
Staff are all friendly and accomodating. They take their time to give explanation to us. I was being served by Joanna while my husband was being served by Tiffany. Both of them were very professional and experienced. We were both very happy with their level of professionalism. Although the pricing may seems on the high end, however, am very pleased to see the results instantly. Laura are also very patient in helping me to work out the plan that work best for me. Very satisfied with my visit.
I visited Mirage Aesthetic on 5 Dec and was pleasantly greeted by the service staff who were attentive to my needs. Despite my latecoming, the service staff were quick to ensure that I was aware of the directions to the clinic. The treatment was fuss-free with every procedure carefully being explained. I thoroughly enjoyed the service.
Very beautiful and serene ambience. Eunice and Joanna from orchard rendezvous branch were detailed and professional. They explained every detail to me. Kudos great service👍
